Frequently Asked Questions
Everything you need to know about our handcrafted glass collections.
How are your glass pieces made?
Every item at Shakspeare Glass is hand-blown or fused by skilled artisans using traditional techniques, ensuring that each piece is a unique work of art.
How do you ensure fragile items arrive safely?
We use specialized, high-grade protective packaging and double-boxing methods to ensure your glassware survives the journey. All shipments are fully insured for your peace of mind.
Do you offer international shipping?
Yes, we ship our glass collections worldwide. Shipping costs and delivery times are calculated at checkout based on your destination and the weight of the order.
What is your return policy for delicate items?
We offer a 30-day return policy. If your item arrives damaged or you are not satisfied, please contact us immediately with photos of the packaging and product to initiate a replacement or refund.
Can I request a custom glass commission?
We love creating bespoke pieces. Please contact our studio directly via the 'Contact Us' page to discuss specific colors, sizes, or designs for custom installations.
How should I care for my Shakspeare Glass?
We recommend hand-washing your glass in lukewarm soapy water with a soft cloth. Avoid extreme temperature changes (thermal shock) and do not use our decorative glass in microwaves or dishwashers.